Faq


NEED HELP?

FIND THE ANSWER WITH OUR FAQS


We will keep you updated on your order via email (If you haven’t received any emails, please check your Junk folder) You can track your delivery a number of ways; on your order confirmation email, there is a link to track your delivery. Alternatively you can track your order in your account,. Under Order history, choose your order, and then click the tracking link.

Returns are FREE & easy! Items in their original condition can be returned within 21 days of receiving your order. Follow these simple steps;

  1. Repack the item with all tags attached.
  2. Complete the Returns form that you received with your order, and pop it inside your parcel.
  3. Choose one of our return carriers (Canada Post) further information can be found on your Returns form.
  4. Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.

We will process your return on the same day we receive your items, once it has been processed we will send you an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow up to 5 working days for your bank to process the refund.

If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.

 

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)