We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.
If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:1. Repackage the item in the original packaging
The return cost varies depending on the weight and service that you select with the postal service.
This is because if Z & N Clothing were to offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices. If however, your item arrives faulty or is wrong we will of course refund any return costs to you.
You have 21 days to return an item from date of receipt back to us.
If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.
Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team at via the online live chat facility. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.
We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation.
We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.